01Send an enquiryShare the outcome, process and constraints already known. A finished specification is not required.
02We review the contextWe identify the service area and decide whether a clarification or introductory conversation is useful.
03We clarify requirementsWhere appropriate, we discuss users, objectives, timing, constraints, risks and indicative budget.
04We propose a next stepThis may be an assessment, discovery workshop, proposal, quotation or an honest referral.
05Confirm before work beginsPaid work starts only after the relevant scope, responsibilities and commercial terms are agreed.